To our Betahome customers,
We’ve been thinking a lot about you lately — our customers, our employees, and our greater communities. Your health and safety are our top priorities and at the heart of every decision we make. We believe it’s critical to do our part to help reduce the transmission of COVID-19. Here are some of the steps we are taking to protect everyone in this ever-evolving situation.
We are working tirelessly to make sure that the products you love are available when you want them, delivered in the safest way possible.
We are diligently following guidance and best practices from the Centers for Disease Control and Prevention (CDC).
Across all of our facilities and delivery operations, we have increased our daily cleaning routines, including more frequent handwashing, use of sanitizer, and cleaning of equipment.
Our customer service team is available to answer any questions about your experience, work with you on the best delivery option, and provide more information on the many precautions we’re taking to protect your health and safety.
No member of the Betahome team has symptoms of coronavirus (COVID-19). However, as a precaution, every member of staff who can work from home is doing so. Only essential staff remain on our premises.
If any staff member reports symptoms consistent with coronavirus (COVID-19), they are under strict instructions to self-isolate immediately and return only when it is completely safe to do so, according to the latest medical advice.
We are equally committed to taking care of our employees.
We are providing emergency paid time off to enable team members who are not feeling well to stay home without losing pay.
We are asking individuals to refrain from travel unless critical, and have established quarantine procedures after travel to high-risk areas.
We are providing resources to help employees modify how they work, including flex scheduling for caregivers and remote work wherever possible.
We are staying connected with our entire team to ensure everyone is supported and has the most up to date information to help them stay happy and healthy.
While the environment around us is uncertain, we take comfort in the fact that we have a world-class team and a compassionate and loyal community of customers. We stand ready to serve, and hope that our website, and social channels can be a source of support, inspiration, and solutions for you — because sometimes we all need a break from the news.
Thank you for being a part of the Betahome family,
Farshid Golkarihagh, Founder of Betahome
1) Deliveries are operating on schedule (delays caused by local regulations are possible), and we’re taking extra precautions to protect our customers and employees.
2) In order to provide a no-contact delivery experience, we are now offering outdoor, garage, and inside-the-door deliveries. Here are some additional steps we can take together:
Our drivers will use hand sanitizer and/or soap between all deliveries. They will refrain from offering a handshake out of respect and caution for all.
Our delivery teams will maintain a distance of 2metres when possible. We ask that you support our efforts to keep everyone safe and healthy by maintaining this distance as well.
For inside-the-door deliveries, the driver will call when they arrive. Please leave the door propped open for ease of delivery.
3) In-home assembly and installation services have been temporarily paused until further notice to protect the health and safety of our customers, our team and our partners. Customers whose orders are impacted by this change will see their service cancelled and payment will be refunded.
4) Our stores are temporarily closed.