FAQ

Q:Are the stock levels and prices of the products on Betahome up to date?

Yes, the inventory and price of all products are up to date. You can easily see the stock levels and price next to each product. Despite the high volume of orders and variety of products on the site, the inventory and prices are updated instantly.

Q: Is it possible to get discounts on the website prices?

If you register and login to Betahome website you will see all the best discounts. Visit the sales category to see discounted products. Also, by subscribing to the Betahome newsletter, get informed about the latest offers.

Q: Is it possible to shop in person?

Yes, to buy in person, you may visit the address listed in the contact us section of the Betahome website. Please note, we have added detailed photos and descriptions to the website for your convenience and to save you time by shopping online. If you would like more details feel free to contact our team by telephone or chat.

Q: Is it possible to see the product before buying?

Yes, you can visit our store listed on the contact page if you would like to see our products before purchasing. Please call before visiting to ensure the model you are interested in is on display in-store.

Q: Can I collect the goods from the store?

Yes, if you wish, you can collect your goods directly from our warehouse. Please call our support team to arrange this. For your convenience as standard we will help arrange delivery to your home.

Q: Is it possible to receive an invoice?

Yes, after completing your order online your purchase invoice will be sent to the email address you entered on the website.

Q: Do I have to be a member of the site to buy from Betahome?

No, if you don't want to become a member, you can make the final payment as a guest user. However, we recommend registering to make it easier to keep a record of your transactions.

Q: Can I buy from Betahome for someone else and have the order delivered to them?

Yes, by calling our support team before completing your purchase we will be able to add the shipping details you require and send the products to the person you would like.

Q: How can I find out about the status of my order?

After placing your order, one of our support team members will contact you and confirm your preferred time and method of delivery.

Q: Can I place an order by phone?

Yes, if you do not have access to the internet for any reason or find it difficult to place an order online, you may place your order by phone. However, in order to speed up the process of payment processing and approval for order dispatch, as well as reduce the likelihood of errors in order registration, we recommend our customers to register their own orders online.

Q: I need advice on which products to choose on the site, is there a way to help me make a decision?

Yes, if the information on the site is not enough for you, the Betahome experts will do their best to provide you with the information you need to buy any item.

Q: Is it possible that the online payment failed and the amount was deducted from my account?

Yes, in some cases when paying the bill the money is deducted from your account, but your online payment is not confirmed. In these cases, the money is usually immediately returned to your account by the bank, but this return may be delayed for up to 72 hours. This is related to the bank and not the Betahome store.

Q: Can I use a cheque to pay for my order?

No, unfortunately we are unable to accept cheques as payment. You can pay by bank transfer or by card during checkout.

Q: Is it safe to pay online for an order on the Betahome website?

Yes, when you pay for your goods on the Betahome website you will be directed to the secure portal of Mellat Bank to complete payment. Bank portals are safe due to the use of https secure protocol. In addition, for more security, you can use the virtual keyboard when entering your bank card information.

Q: How can I find out the cost of delivery to my address?

After placing an order on Betahome, our experts will contact you and discuss the shipping methods and costs associated with each of them. These costs vary based on the selected shipping method, the size and weight of goods, as well as the distance to the destination.