Returns and refunds

What are the terms of the 7 day return guarantee?

• Problems, technical issues or inconsistencies should be notified to the customer service within a maximum of 24 hours.
• The carton and the main box of the products need to be completely undamaged. The returns service can only be used when returning goods to BetaHome in their original carton or box.
• Labeling or writing descriptions, addresses, or any other items on the carton or main box of the item or tearing it apart will eliminate the possibility of using a return guarantee.
• This service does not include any technical or apparent defects (fractures, scratches and the like on the body of the product) caused by improper use of the product by the user after delivery.
• If the purchased item contradicts website information in terms of specifications or physical appearance.
• If the purchased item has physical or visual damage or defects.
• If the transport has caused damage. Device warranty is limited to manufacturing defects.

How do I send the goods?

Please contact our customer service experts before taking any action.

• Avoid sending goods without coordination first with BetaHome customer service.
• To be shipped the item must be well packed in its original box or carton with all accessories and packaging included with the item.
• Labeling or writing descriptions, addresses, or any other items on the carton or main box of the item or tearing it apart will eliminate the possibility of using our return guarantee. (If necessary, write your description on a separate invoice or piece of paper.)
• Please contact BetaHome Customer Service for full details on how to send your items.

Submit your application for a return via one of the following methods:

• Call our aftersales department on 88611023.
• Send your request via the online heldesk by creating a new ticket within your account section, with your name and contact number.

Customer return request processing process:

Technical experts and the after-sales personnel at BetaHome will investigate customer-reported defects as soon as possible and if your refund is confirmed, your account will be refunded. Your product will be returned and no refund given if they do not approve.